Orbit South was able to save around £1 million through a combination of detected fraud, collected arrears and recovered properties. 

Through the implementation of ThreeSixty Tenant View and ThreeSixty Online, Orbit began monitoring existing tenants for change of circumstance, flagging new applications by risk, and prioritising investigation caseloads.

“Prior to working with Callcredit we didn’t have a solution in place to tackle tenancy fraud.  Now we are able to not only help prevent fraud taking place at application, we can review existing properties we manage.  This capability has provided significant savings to Orbit, not just financially through recouping costs but through saving time and implementing a more strategic approach to dealing with cases. It has also enabled us to ensure that the properties we manage are let to those with a genuine need for social housing.” 
Mark Connolly, Tenancy Fraud Officer, Orbit South

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Southwark Council recovered 81 properties and blocked 2 Right to Buy applications due to tenancy fraud identification using ThreeSixty Online and ThreeSixty Tenant View.

"Callcredit has assisted us in our fight against sub-letting, with a shift to an intelligence approach we have been able to increase the anti and recover more properties than in previous years.  This allows us to provide housing to those with a genuine need." Michael Pinder, Head of Anti-Fraud and Internal Audit, London Borough of Southwark Council

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Social landlord New Charter Housing Trust Group wanted a performance and risk management solution to streamline internal processes. 

The Group were able to save time and money on data entry and management, through the implementation of Aspireview. The quality support offered by the implementation team meant the process ran successfully and effectively.

“We were looking for a product which would be intuitive and easy to use and Aspireview has lived up to these expectations. I have no doubt it will prove to be a valuable tool, allowing us to continually improve performance, creating a culture of ownership among our people and allowing our customers access to more real-time information. We have been impressed with the speed and responsiveness of the Callcredit project team who has worked with us to customise Aspireview to meet our needs.” Cath Owston, Director of Customer Experience at New Charter Housing Trust Group

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Northampton Borough Council was able to recover 15 social homes that were subject to tenancy fraud using ThreeSixty Tenant View, each property worth on average £150,000.

As part of one-week pilot exercise, 1 out of 6 applications were identified as fraudulent using ThreeSixty Online.

"Callcredit has provided invaluable support to our clamping down on tenancy fraud initiative.  At a time when we are trying to do more to ensure our housing stock is there to support those who need it most, someone could be trying to make a profit through unlawful subletting of one of our properties or allowing friends or family to dishonestly jump the housing queue by passing them the keys to their social home and then choosing to live elsewhere. Callcredit's solutions have been central to our new initiative and have been a major part in the huge success achieved. The 15 homes identified through ThreeSixty Tenant View have now been provided to families avoiding the need to stay in temporary accommodation while we found them somewhere to live." Sara Essex, Intervention Team Leader, Northampton Borough Council

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A full listing of all of our case studies can be found here.

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